By Raj M. Ratwani, PhD, Christine A. Sinsky, MD, and Edward R. Melnick, MD, MHS
Two recent studies on the usability of electronic health records (EHRs) use the same standardized metric report, but come to very different conclusions.
One study, using data generated by vendors, found satisfaction to exceed the average benchmark for products across industries (a “C” grade), while the other study, using data from a representative sample of practicing physicians, reports satisfaction as failing (a “F” grade). In this piece, we explore the likely reasons for this discrepancy and propose a path forward.